Política de envio

Effective Date: 2020.01.15

Thank you for choosing DODOWIN! This Shipping Policy outlines the terms and conditions regarding the shipment of products ordered through our online store powered by Shopify.

1. Processing Time: We strive to process and ship all orders within 2 business days from the date of purchase. However, please note that processing times may vary during peak seasons or promotional periods. We will notify you promptly if there are any delays in processing your order.

2. Shipping Methods: We offer several shipping methods to accommodate your needs. The available options will be presented to you at the checkout page, and the estimated delivery time and cost will be provided for each method.

3. Shipping Destinations: We currently ship to US,EU,CA. If your country is not included in the list, please contact our customer support, and we will do our best to assist you.

4. Shipping Costs: Shipping costs are calculated based on the weight, dimensions, and destination of the package. The shipping charges will be displayed at the checkout before you finalize your order. Please note that any additional customs duties, taxes, or fees imposed by the destination country are the responsibility of the customer.

5. Order Tracking: Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package's progress. Please allow a few hours for the tracking information to be updated on the carrier's website.

6. Delivery Time: The estimated delivery time depends on the shipping method selected and the destination. While we strive to provide accurate delivery estimates, please note that unforeseen circumstances or delays beyond our control may occasionally occur. If you have not received your package within the estimated timeframe, please contact our customer support, and we will assist you in tracking your shipment.

7. Order Changes and Address Modifications: To ensure a smooth delivery, please double-check your shipping address before finalizing your order. If you need to make any changes or modifications to your order or shipping address, please contact us as soon as possible. Please note that we cannot guarantee changes can be made once the order has been shipped.

8. Lost or Damaged Packages: In the unfortunate event that your package is lost or damaged during transit, please contact our customer support immediately. We will work with the shipping carrier to initiate a claim and provide a suitable resolution for you.

9. International Shipping: For international orders, please be aware that customs procedures and import duties may apply. These additional charges are the responsibility of the customer. We recommend checking with your local customs office for more information on customs policies and fees.

10. Returns and Exchanges: Please refer to our Return Policy for information regarding returns and exchanges.

By placing an order with DODOWIN, you acknowledge and agree to comply with the terms and conditions outlined in this Shipping Policy.

If you have any further questions or concerns regarding our shipping policy, please feel free to contact our customer support team.